‘Scrolling app fee next?’: Viral complaint on hidden charges triggers crackdown on e-commerce platforms
Union Consumer Affairs Minister Pralhad Joshi on Friday sent out a strong message to e-commerce companies to stop misleading customers with hidden charges or face strict action. Taking to his official handle on X, Joshi said adding unfair costs like extra fees for Cash-on-Delivery (COD) is nothing but a “dark pattern” that takes advantage of buyers…