Union Consumer Affairs Minister Pralhad Joshi on Friday sent out a strong message to e-commerce companies to stop misleading customers with hidden charges or face strict action. Taking to his official handle on X, Joshi said adding unfair costs like extra fees for Cash-on-Delivery (COD) is nothing but a “dark pattern” that takes advantage of buyers…
The Central Consumer Protection Authority (CCPA) has advised e-commerce platforms to self-audit and eliminate dark patterns, said B.L. Verma, Union Minister of State for the Ministry of Consumer Affairs, in the Parliament on Tuesday. Dark patterns involve using design and choice architecture to deceive, coerce, or influence consumers into making choices that are not in…
The consumer affairs ministry had a meeting with key e-commerce companies today, on 28 May, to tackle dark patterns that mislead consumers. The meeting focused on auditing the companies’ practices regarding transparent disclosure of information to customers about donations or other collections. The Ministry of Consumer Affairs has taken a major step to protect consumers…